Program Manager

Job description

Role Overview

We are seeking a detail-oriented and proactive Program Manager to support the successful planning, delivery, and administration of the Thrivers AME Pathway Program.

This role is the operational engine of the program — coordinating activities, communications, events, and data systems that enable every pillar of the grant to run effectively.

This is a dynamic, fast-paced role suited to someone who thrives on coordination, is highly organized, and is passionate about workforce development and equity in skilled trades.

You will work across all six program pillars — from outreach and assessment days to bootcamps, the AME Symposium, career coaching logistics, mentorship events, and the longitudinal research study.

Key Responsibilities

1.

Program Management & Administration

• Support the planning, implementation, and day-to-day execution of all Thrivers AME Pathway activities across all six program pillars.
  
  
• Coordinate schedules, meetings, deliverables, and timelines to ensure on-time delivery.
  
  
• Maintain program documentation, records, reports, and tracking tools including the centralized CRM and case management database.
  
  
• Assist in developing and maintaining program procedures, templates, and operational processes.
  
  
• Monitor project timelines and follow up with stakeholders to ensure deadlines are met.
  
  

2.

AME Symposium Coordination

• Lead operational coordination for the AME Symposium (January 2027): venue/virtual platform, stakeholder invitations, agenda, materials, and day-of logistics.
  
  
• Coordinate participation from government (municipal, provincial, federal), social service agencies, airlines, MROs, apprentices, and internationally trained individuals.
  
  
• Capture outcomes, insights, and action items from the event and lead development of the post-event report.
  
  
• Follow up with partners post-symposium to track implementation of identified solutions and curriculum updates.
  
  

3.

Skills Assessment Day Coordination

• Coordinate all logistics for employer-led co-designed assessment days: scheduling, participant communications, venue or virtual setup, materials, and debrief support.
  
  
• Liaise with employer partners to confirm participation, assessment formats (written exam, hands-on, panel interview, networking), and timing.
  
  
• Ensure participant preparation communications are distributed in advance and support the Career Coach in pre-assessment coaching.
  
  
• Capture and enter assessment results and employer feedback into the database for KPI reporting.
  
  

4.

Career Coaching Logistics

• Coordinate scheduling of one-on-one career coaching sessions between participants and the Career Coach/Case Manager.
  
  
• Maintain coaching session logs and track participant engagement, follow-up actions, and milestone progress in the CRM.
  
  
• Coordinate referrals to the licensed psychotherapist on staff and ensure wraparound support connections are tracked and documented.
  
  
• Support distribution of wraparound supports (bus passes, tool kits, food vouchers, childcare coordination) and maintain records of supports provided.
  
  

5.

Bootcamp Coordination

• Coordinate scheduling, venue or virtual platform setup, materials preparation, and participant registration for all Apprenticeship Readiness Bootcamp sessions.
  
  
• Liaise with industry consultants and subject matter experts delivering sessions across the Apprenticeship Success Series and Apprenticeship Prep Series.
  
  
• Track attendance, completion rates, and participant feedback for each bootcamp session.
  
  
• Incorporate employer feedback into bootcamp planning and flag curriculum updates.
  
  

6.

Mentorship & Networking Event Coordination

• Organize virtual and in-person networking events, industry insight panels, design thinking labs, and Voices from the Field sessions in collaboration with the AME Mentorship Network.
  
  
• Coordinate mentor matching logistics and track mentorship engagement across the 300+ member network.
  
  
• Manage RSVPs, speaker logistics, event communications, and post-event follow-ups.
  
  
• Track mentorship engagement metrics and flag quality or participation concerns

7.

Research Study Support

• Support data collection logistics for the longitudinal research study in partnership with a University of Waterloo professor.
  
  
• Ensure participant data (demographics, income changes, mental wellbeing, career progression) is captured at the correct intervals and stored securely in compliance with privacy regulations.
  
  
• Liaise with the university partner on data submission timelines and deliverable requirements.
  
  
• Contribute to the preparation of research findings summaries and reports.
  
  

8.

Outreach & Candidate Recruitment

• Coordinate community-based outreach activities including flyer and poster distribution, social media campaigns, and information sessions.
  
  
• Support the social media consulting company and campus ambassadors with materials, logistics, and tracking of new sign-ups.
  
  
• Represent Thrivers at community events, aviation sector events, and partnership information sessions.
  
  
• Track and report on outreach reach and participant registration numbers.
  
  

9.

Stakeholder & Partner Communication

• Serve as a key point of contact for program participants, employer partners (airlines, MROs, manufacturers), government contacts, social service agencies, and post-secondary partners.
  
  
• Prepare meeting agendas, minutes, action items, and follow-up communications.
  
  
• Support relationship management with employer partners and assist in coordinating commitment letters for apprenticeship placements.
  
  

10.

Reporting, Data Management & KPI Tracking

• Collect, organize, and maintain program-related data in the centralized database system.
  
  
• Track and report on all SDF grant KPIs including participant enrolment, training completion, assessment outcomes, placement rates, and employer satisfaction.
  
  
• Prepare regular status updates, reports, and presentations for leadership, and funder reporting.
  
  
• Identify and escalate risks, delays, or data gaps as appropriate.
  
  

11.

Continuous Improvement

• Identify opportunities to improve program efficiency, participant experience, and data quality across all six pillars.
  
  
• Contribute to the development of best practices and operational improvements.
  
  
• Support special projects and additional responsibilities as assigned.
  
  

Qualifications

Education

• Bachelor's degree in Business Administration, Project Management, Public Administration, Social Sciences, Communications, or a related field preferred.
  
  
• Equivalent education and relevant experience will be considered.
  
  

Experience

• 2–4 years of experience in program management, program coordination, administration, or operations.
  
  
• Experience supporting multiple programs or projects simultaneously in a fast-paced environment.
  
  
• Experience in a non-profit, workforce development, community services, or social impact organization is strongly preferred.
  
  
• Familiarity with grant-funded program delivery and funder reporting is an asset.
  
  

Skills & Competencies

• Strong organizational and time-management skills with exceptional attention to detail.
  
  
• Excellent written and verbal communication skills; ability to prepare clear reports and professional correspondence.
  
  
• Proficiency with Microsoft Office Suite and Google Workspace.
  
  
• Experience with CRM, case management, or project management tools (e.g., Asana, Monday.com, ClickUp, Trello, or similar) is an asset.
  
  
• Strong interpersonal skills; able to work effectively with diverse stakeholders including employers, participants, and government partners.
  
  
• Ability to work independently and collaboratively within a small, mission-driven team.
  
  
• Problem-solving mindset with a proactive, solutions-oriented approach.
  
  
• Commitment to equity, diversity, and inclusion in all aspects of work.
  
  

What We Offer

• A mission-driven work environment committed to equity and economic empowerment.
  
  
• The opportunity to support meaningful impact in addressing Canada's AME workforce shortage.
  
  
• Exposure to aviation sector employer partners, government stakeholders, and post-secondary collaborators.
  
  
• Collaborative team environment with professional development opportunities.
  
  

Humaniti Foundation is committed to equity, diversity, and inclusion.

We strongly encourage applications from individuals who identify as Indigenous, racialized, women, persons with disabilities, newcomers, and members of other equity-deserving communities.

Required Skill Profession

Other General